At Fidigy, we are committed to providing our customers with high-quality digital assets that meet their creative needs. Due to the nature of our products, we do not offer returns or exchanges on purchases unless the digital file is damaged or corrupted.
In the rare event that you receive a damaged or corrupted file, please contact our customer support team within 7 days of receiving your order. To facilitate the resolution process, please provide detailed information about the issue, including any error messages or screenshots.
Upon verification of the issue, we will work quickly to provide you with a replacement file, at our discretion.
We strive to ensure that all our digital files are of the highest quality and free from defects. However, if you encounter any issues with your purchase, we are here to assist you and resolve the matter to your satisfaction.
Thank you for choosing Fidigy for your digital asset needs. If you have any questions or concerns about our return policy, please don’t hesitate to Contact Us. Your satisfaction is our priority.
